The FAQS

Do You Offer Free Shipping? 

Yes! We offer Free Shipping on USA order over $50. For more information visit our Shipping Page . At this time we are unable to offer free shipping on International orders. 

 

What Counties does Custom Caps Company Ship to? 

We Ship to: the United States, Canada, Australia and Many More! 

 

Do You have a Scrub Hat Subscription Box? 

At the moment no but we are looking into it! Let us know if this interests you via email: Customcapscompany@gmail.com Subject: Subscription box

 

Where are You Located? 

Custom Caps Co. is located in Dundas, Ontario, Canada. We have a small shop were we manufacture (by hand) all of our Scrub Hats! 

 

What kind of fabric are used to make your hats? 

Our Scrub Hats are made from high end designer fabrics that are always 100% Cotton . Custom Caps Co. also carries a line of caps, our Speciality Caps that are made from other substrates like Cotton Lawn and Rayon for customers that are experiencing hair-loss. These fabrics are softer, lighter and have a more silky feeling which is essential for patients going through chemotherapy. 

 

Do you accept Custom Orders? 

No, Sorry we no longer take on custom orders. We are sorry for the inconvenience. 

 

    When Will my Order Ship? 

    Orders will ship between 2-5 business days. During times of high volume orders like sales and holidays it will take longer to process your order. 

     

      How Long will it take to get my order? 

      Delivery times depend on carrier and distance please refer to our shipping section for further information 

         

        I Entered the Wrong Address

        Please message us asap so we can cancel the order and have you reorder with the correct address. Once shipped we are not responsible for orders contonting and incorrect address. For more information visit our Shop Policy or Returns Section